These are the "must actions" to perform and security instructions when you charge an electric vehicle.
EVs are different to operate, they are not like your conventional (ICE) internal combustion engine vehicle. Be aware of the following indications.
ON THE CHARGER SIDE.
- Place the connector and the power cable back in its place, in the charging point holder and holster. Never leave the cable on the ground after charging. Make sure the charging cable is secured and safe to avoid damages!
- Locked connector. Never try to remove the connector with force. If a charge is to be interrupted, make sure that the connector is unlocked. Stop charging and then the connector will unlock. The vehicle may also require the connector to be released if charging is interrupted. Once unlocked, press the button on top of the connector (if present) and remove it.
- Button on connector top. With the charging connector in hand, press the button on top of the connector and insert the connector into the vehicle’s charging socket, the vehicle will start communicating with the charger.
- If the vehicle is not charging, check the cables if they are properly connected at both ends.
- If the power cable or the charging plug is damaged, please contact our Customer Support.
- Despite the water resistance of the enclosure, when cleaning it is preferred to not direct streams of water at the unit. Clean with a soft, damp cloth.
- Do not attempt to repair charging equipment yourself. Contact 7Gen or a qualified electrician for assistance.
- In extreme temperatures, the efficiency in a charge session is slightly reduced.
- Do not use the charger if the enclosure is broken, cracked, open or shows any other indications of damage. If you notice that the cabinet, power cord or charging cable are frayed, have broken insulation, exposed metal, or other issues, do not use the equipment.
- Keep flammable materials away. When charging, ensure there are no flammable materials nearby. EV batteries are generally safe, but in rare cases, malfunctions can occur. Keeping flammable substances away reduces the risk of fire hazards.
ON THE VEHICLE SIDE.
- Check the charger setting in the vehicle. Depending on the vehicle type, it may have a smart charging or delay timer option that does not allow your vehicle to charge until the set time.
- Make sure the vehicle is switched off before start the charging process.
- Ensure it is in Park position.
- If the vehicle is equipped with Air Brake, you must ensure the Neutral position for starting to charge and that the air parking brake is applied.
- Exit & ensure vehicle is secure (door closed)
- Key-Off (waiting for Electronic Control Module downturn)
- Open charging port & plug-In
- Do not put tools, material or body parts into the electric vehicle connector.
IMPORTANT
Be mindful of charging times. Follow the manufacturer's guidelines for charging times and avoid unnecessarily leaving your EV charging for extended periods. Overcharging can strain the battery and potentially cause damage. It will slowly pull life away from the length of service.
For example, in some types of commercial vehicles, when charging constantly and for multiple days in a row, you may have to consider that the water pump will be continuously running as well to cool the battery. This will result in premature wear of the water pump.
DO YOU HAVE AN ISSUE THAT REQUIRES FURTHER ASSISTANCE?
Please, do not hesitate to contact us trough:
- 7Gen Customer Support Portal. By clicking here you can find instructions on how to create an account within our support center.
- Email: support@7gen.com
- Call: +1 855 743 6938 (+1-855-7GENZEV)