Proper handling of retractable cables is essential for maintaining reliable, safe, and tidy EV charging sites.
Proper handling of retractable cables is essential for maintaining reliable, safe, and tidy EV charging sites. These cables are designed to make charging easier and reduce clutter, but like any mechanical system, they work best when used with care.
🔧 Using Grabbers or Manual Grips
To safely extend and retract the charging cable:
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If a pull stick is available:
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Use it to guide the cable down and extend it to the vehicle.
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When done, use the stick to help guide the cable gently back to its retracted position.
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If grabber is not needed/available:
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Grip the cable near the connector to extend it gently.
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Maintain a firm, controlled hold on the cable until the charging gun is plugged in to the vehicle securely
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When finished, guide the cable upward slowly with your hand, allowing it to retract smoothly.
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🔁 Daily Best Practices
Here are a few tips for keeping retractable cables in excellent shape:
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Always guide the cable back slowly — never let it fly upward uncontrolled.
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Check for smooth retraction to ensure the internal mechanism is working correctly.
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Avoid sharp tugs or pulling at angles, which can put stress on the cable and fittings.
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Keep the area clear so the cable has an unobstructed path back to the gantry.
✅ Why It Matters
Consistent, careful use of retractable cables:
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Extends the life of the retraction system
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Keeps the station looking professional and safe
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Reduces wear on cable connectors and gantry hardware
A little care each day goes a long way in keeping EV charging stations efficient and worry-free.
DO YOU HAVE AN ISSUE THAT REQUIRES FURTHER ASSISTANCE?
Please, do not hesitate to contact us through:
- 7Gen Customer Support Portal. By clicking here you can find instructions on how to create an account within our support center.
- Email: support@7gen.com
- Emergency line / 24/7 Call Support: +1 855 743 6938