All our clients are able to register and access 7Gen Customer Support Portal with a Ticketing System where you can easily create a ticket with description regarding an issue you might face.
How to access the 7Gen Customer Support System:
- Scan the QR code.
- Or open in your web browser the 7Gen Customer Support Portal.
Steps to register:
Please follow a few simple steps below to register into 7Gen Customer Support Portal (first time login) and next time simply log in with your credentials.
STEP 1
You must click in "Register here" to complete your registration for the first time. You have to give your email address and set up a personal password. Then you will receive a confirmation email on the provided email address (verification is required).
STEP 2
Once in the portal a client can file a supporting ticket by filling up a form with a few questions about their contact details, location, issue description, type of vehicle, charger OEM, etc:
STEP 3
In addition, in the last step of the form that you have to fill in with all the data, you can also attach any photos that you consider necessary to understand the scope of the issue.
STEP 4
Once the form is submitted, the system automatically creates a ticket that will appear on the client's main page/dashboard (page refresh might be needed). An example is shown below.
About 7Gen
7Gen is Canada's leading fleet electrification company. We work with businesses across the country to help them transition their vehicle fleets from diesel and gas to electric, providing end-to-end solutions at every stage of the journey. This includes depot charging infrastructure planning and installation, access to government incentives and financing programs, fleet management tools, and carbon credit generation through our Environmental Alpha program.
Our clients range from public sector organizations to private businesses managing fleets of all sizes, from a handful of vehicles to large operations scaling across multiple markets and regions. The 7Gen Customer Support Portal is built to serve all of them.
What the 7Gen Support Portal Covers
The 7Gen Customer Support Portal is the central hub for all client support requests. Whether you are in the early stages of electrifying your fleet or are already operating a fully electric depot, the ticketing system is the right place to report issues and get them resolved.
Common topics clients reach out about include:
- Electric vehicle performance and maintenance
- Charging station issues and charging infrastructure questions
- Fleet management and telematics data from the 7Gen Portal
- Electrification program guidance, incentives, and financing options
- Carbon credit reporting and Environmental Alpha program questions
- Quarter-by-quarter fleet performance and emissions tracking
If you are not sure whether your question belongs in a ticket, send it anyway. Our team will route it to the right person and follow up within a reasonable time.
Tips for a Faster Resolution
Providing the right details from the start helps the 7Gen team respond faster and reduces the need for follow-up questions. When completing the form, it helps to:
- Describe the issue clearly, including when it started and any steps already taken to address it
- Specify the vehicle type, make, and whether it runs on electric or diesel fuel
- Identify the charger OEM if the issue involves charging equipment
- Include your depot or site location so the team can reach the right service contact
- Attach any relevant photos or screenshots in the final step of the form
The more context you provide, the faster your ticket moves through the process.
Need to Get in Touch Directly?
If you run into login issues, have an urgent matter, or prefer to reach the team directly, you can contact 7Gen customer support outside the portal:
- Email: support@7gen.com
- Phone: +1 855 743 6938
Both options connect you to the same support team. For non-urgent questions, the portal ticketing system is the fastest way to get a response and track progress on your issue.
How the Support Process Works
Once you submit a ticket, the 7Gen team reviews it and reaches out to you directly. For issues involving vehicle performance, charger faults, or charging infrastructure, the team may request additional data or photos before providing a solution. You can check the status of any open ticket at any time by logging into the portal and viewing your dashboard.
For complex fleet management or electrification questions, including those related to incentive programs, financing, or carbon credit access, our team may loop in a specialist or connect you with your account manager. The goal is to make sure every client, regardless of fleet size or where they are in the electrification journey, gets a clear answer in a reasonable time.