Brightdrop Troubleshooting - Vehicle not Charging

  • Stand near the left side rear wheel of the Zevo electric vehicle.
  • Look for the grommet, which is located inside the rear wheel well on the left side of the vehicle.

   

  • Carefully use a screwdriver or a non-sharp knife to remove the grommet cover. Be gentle to avoid damaging the grommet or surrounding parts.
  • Once the grommet cover is removed, you should see a braided line with a loop attached to it.
  • Gently and lightly pull on the cord with the loop for about an inch only. Be extremely cautious not to pull it out completely, as this may require a visit to the Service Centre for repair.
  • After pulling out the cord slightly, gently feed it back into the black sleeve or casing that it is housed in within the wheel well.

  • Follow the manufacturer's instructions for charging your Zevo electric vehicle.
  • Monitor the charging process to ensure it starts without issues.

Safety Precautions:

  • Be gentle and cautious when handling the grommet and charging cable.
  • Never use a sharp tool to remove the grommet cover to prevent damage.
  • If the cord comes out completely, do not attempt self-repair; seek professional assistance.

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DO YOU HAVE AN ISSUE THAT REQUIRES FURTHER ASSISTANCE?

Please, do not hesitate to contact us trough:

  • 7Gen Customer Support Portal. By clicking here you can find instructions on how to create an account within our support center. 
  • Email: support@7gen.com
  • Call:  +1 855 743 6938 (+1-855-7GENZEV)